BBA-304 Customer Relationship Management(CRM) Unit 4

CRM Implementation: Choosing the Right CRM, Framework for Implementing CRM: A step-by-step process, five phases of CRM projects, development and customizations, Beta Testing and Data Import, Train & Retain, Rollout & System Hand off Support.

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Course Content

What is CRM Implementation?

Choosing the right CRM Solution

Framework for Implementing CRM: A Step-by-Step Process

Five Phases of CRM Projects

Development Customizations in CRM Solution

Best Practices for CRM Customization

Beta Test and Data Import in CRM Solution

Best Practices for Beta Testing

Data Import in CRM Solutions

Best Practices for Data Import

Challenges and Solutions

Train and Retain in CRM Solution

Retention Strategies for CRM Solutions

Best Practices for CRM Retention

Roll out and System Hand-off Support

CRM Implementation: Step-by-Step Guide

CRM Implementation in 9 Steps

Creating a CRM Implementation Plan and Timeline

CRM Implementation Strategy: 4 Best Practices

CRM Implementation Roadmap and Common Challenges

CRM Implementation Cost