Breaking Down the Costs
CRM implementation involves more than just software licensing. Key costs include:
- Software Costs: Monthly or yearly CRM subscription fees.
- Training Costs: Time and resources spent on getting the team comfortable.
- Customization and Integration Costs: Expenses incurred if you need external help to customize or integrate your CRM.
Avoiding Cost Surprises
To avoid unexpected expenses, plan for both initial and ongoing costs:
- Don’t underestimate training time: Properly account for the time required for the team to learn the system.
- Value at risk: If your team isn’t trained well, the CRM’s value addition would be in question.