Two employees in a finance department, Meera and Arjun, frequently argue. Meera prefers detailed planning and documentation, while Arjun works fast and informally.

Deadlines get missed because they redo each other’s work, and the tension starts affecting the entire department.

Intervention by the Manager

Their manager organises a short conflict-resolution meeting focused on interpersonal skills:

Each person describes their working style and expectations while the other practices active listening (no interruption, summarising the other’s points).
They identify misunderstandings: Meera thought Arjun was careless; Arjun thought Meera did not trust him.
Together, they agree on a shared process: Arjun will create initial drafts quickly; Meera will refine and document them, and they will set mini-deadlines with clear responsibilities.

Outcome

By using empathy, respectful communication, and negotiation, both reduce personal hostility and focus on the task.

The quality of reports improves, and deadlines are met, showing how interpersonal skills convert destructive conflict into constructive problem-solving.